Due to the fragile nature of these products our return policy
is important.
No refunds will be given on opened, installed or damaged
lenses.
Questions regarding your order must be addressed within 3 days.
Lenses that have been installed or attempted to be installed are
not returnable. It is the customers responsibility to check lenses
once received for correct fit prior to installation. Please call
1-800-PRO-LENS if you have any questions regarding your lens.
All of the lenses, goggles, and sunglasses that we ship to
customers are checked for quality twice, once upon arrival to our
warehouse and again on the day that they are shipped to a customer.
We only ship out perfect lenses. We are happy to accept returned
lenses provided the lenses are still in perfect, unused, and new
condition. If a returned lens does not meet our standards, the lens
can be shipped back to the customer at the customers expense.
All returns are subject to a 15% re-stocking fee and credit is
not given on shipping charges.
Please contact us if you have questions on our policy. We would
be happy to answer questions that you might have.
You can reach us in the following ways:
1-800-PRO-LENS (United States)
1-603-487-1019 (Outside the U.S.)
International Shipping
In most cases, Pro-Lens uses Priority or First Class
International Mail service to ship international orders. Shipments
leaving the U.S.A. may be subject to import duties, tariffs, value
added taxes (VAT) and/or customs clearnce fees that are the
customres responsibility and not included in the shipping charges
billed by Pro-Lens. The customer is responsible for all additional
charges on orders leaving the United States. Please contact your
local cCustoms office for more informatin. For destinations other
than Canada, please obtain a shipping quoite prior to or at the
time of placing an order.
Merchandise that is refused by international customers due to
the refusal to pay duties, tariffs, or taxes will not refunded
until the merchandise is received back to Pro-Lens and will be
subject to a restocking fee of 15%, no eexceptions. Outbound
shipping charges and return shipping charges are never refunded. If
the merchandise fails to reach Pro-Lens, no refund will be
provided. If you have quistions regading Internationa Shipping
Please contact us by telephone or by email at
infor@prolens.com.
International customers that have placed orders that contain
backordered items will be sent an email notification regarding the
status of their order.
Pro-Lens is not responsible for delays in the delivery of your
order within your country. Lost orders by the delivering country's
postal service or ground shipping freight service is the
responsibility of the customer. It is the responsiblility of the
customer to contact their local post office too check on delivery
and the whereabouts of your order. Pro-Lens is responsible for
getting your order to the last exit point of the US Postal Service
in the United States. A tracking number or delivery confirmatin
number will be provide to you. You can expect delays in delivery at
various times of the year. Thank you very much for your
understanding and continued business.
