Due to the fragile nature of these products our return policy is important.
No refunds will be given on opened, installed or damaged lenses.
Questions regarding your order must be addressed within 3 days. Lenses that have been installed or attempted to be installed are not returnable. It is the customers responsibility to check lenses once received for correct fit prior to installation. Please call 1-800-PRO-LENS if you have any questions regarding your lens.
All of the lenses, goggles, and sunglasses that we ship to customers are checked for quality twice, once upon arrival to our warehouse and again on the day that they are shipped to a customer. We only ship out perfect lenses. We are happy to accept returned lenses provided the lenses are still in perfect, unused, and new condition. We do not accept returns on any items after 15 days. If a returned lens does not meet our standards, the lens can be shipped back to the customer at the customers expense.
All returns are subject to a 15% re-stocking fee and credit is not given on shipping charges.
Please contact us if you have questions on our policy. We would be happy to answer questions that you might have.
You can reach us in the following ways:
1-800-PRO-LENS (United States)
1-603-487-1019 (Outside the U.S.)
In most cases, Pro-Lens uses Priority or First Class International Mail service to ship international orders. Shipments leaving the U.S.A. may be subject to import duties, tariffs, value added taxes (VAT) and/or customs clearnce fees that are the customres responsibility and not included in the shipping charges billed by Pro-Lens. The customer is responsible for all additional charges on orders leaving the United States. Please contact your local cCustoms office for more informatin. For destinations other than Canada, please obtain a shipping quoite prior to or at the time of placing an order.
Merchandise that is refused by international customers due to the refusal to pay duties, tariffs, or taxes will not refunded until the merchandise is received back to Pro-Lens and will be subject to a restocking fee of 15%, no eexceptions. Outbound shipping charges and return shipping charges are never refunded. If the merchandise fails to reach Pro-Lens, no refund will be provided. If you have quistions regading Internationa Shipping Please contact us by telephone or by email at firstname.lastname@example.org
International customers that have placed orders that contain backordered items will be sent an email notification regarding the status of their order.
Pro-Lens is not responsible for delays in the delivery of your order within your country. Lost orders by the delivering country's postal service or ground shipping freight service is the responsibility of the customer. It is the responsiblility of the customer to contact their local post office too check on delivery and the whereabouts of your order. Pro-Lens is responsible for getting your order to the last exit point of the US Postal Service in the United States. A tracking number or delivery confirmatin number will be provide to you. You can expect delays in delivery at various times of the year. Thank you very much for your understanding and continued business.